Congratulations! If you're reading this then I'm guessing you've upgraded to Full Fibre, or FTTP (Fibre to the Premises) as it's also known. With vastly superior speeds over traditional fibre broadband, it's slowly rolling out across the UK.

One aspect of the installation is a wall mounted modem (known as an ONT - Optical Network Terminal), which goes between the fibre connection outside and your router. No matter which ISP you're with, OpenReach will have installed this for you and it will be one of their branded boxes.

They've gone through a number of different models but, right now, are installing a compact little box made by Nokia. This is what it should look like...

lights OpenReach Full Fibre modem

Yes, this is mine.

Underneath the box, from left to right, are 3 connectors - power, optical fibre in, LAN out. That last one is what goes to your router.

As you can see there are 4 lights at the top of the OpenReach Full Fibre modem - Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area Network - but you know this one, right?). Think of LOS as showing a cut in the fibre connection, whereas PON is indicating your connection at the other end of the network.

Here's what those lights really mean...

Light State What it means
Power On The ONT has power
Power Off There is no power to the ONT. Check the power cable is properly in (the left-hand most one) and that the mains connection on the other end is switched on.
LOS Off You have a working fibre connection
LOS On You have a fibre connection issue - check the fibre connection in the bottom of the ONT.
PON Off No network connection has been made.
PON On You have a working network connection.
PON Flashing The ONT is negotiating a connection on the network. You'll find this might happen a few times after initial installation.
LAN Off There is no data transmitter to your router - check the LAN cable!
LAN Flashing The shows that data is transmitting successfully to your router

So, a full working connection should look like this...

Light State
Power On solidly
LOS Off
PON On solidly
LAN Flashing

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